Telecommunications is defined as communication over a distance. In an increasingly global, information-driven economy, telecommunications is essential.

Regardless of your industry, you have to communicate with clients, partners and coworkers around the world quickly and reliably to maintain an edge. Here at the IT Services Group, we’re here to help your organization thrive.

Embracing Cloud Technology

The cloud is a vague, nebulous idea that few people outside of information technology want to spend time considering. It’s simply there, and it either works, or it doesn’t.

When you partner with us, cloud technology works. We offer hosted telephony, SIP trunking and other complementary services.

If you’re unfamiliar, hosted telephony refers to a phone system that exists in the cloud rather than in your office. It’s a popular choice for organizations of all sizes because it doesn’t involve any upfront equipment purchases. Hosted telephony is flexible, and it offers secure connections via the Internet.

SIP trunking is similar but a little more complicated. SIP stands for session initiation protocol, and SIP trunking is another method of communicating either via voice or another technique over the Internet. Unlike hosted telephony, which is a complete phone system in the cloud, SIP trunking connects your existing system to the Internet.

SIP trunking can save you a lot of money. In many cases, the fees for local or long-distance calling are bundled into the monthly price you’re already paying, making it a great choice if you’re looking to reduce operating costs.

Better Telephone Systems

Not everyone is thrilled with the idea of moving all or part of their phone system to the cloud. That’s okay. We’re experts in traditional phone systems, and we understand the reluctance to change something when it isn’t actively causing issues. If you’re thinking about switching to a cloud-based system but aren’t quite sure it’s the right move for your organization, we also offer support for hybrid phone systems.

Sometimes called analog systems, traditional phone systems are what many of us used when we first began working. They’re still widespread today, and they work the same way they did when Alexander Graham Bell invented the telephone more than a century ago.

In traditional telephone communications, the sound is transmitted via electric pulses in a wire. Organizations sometimes create their own private branch exchanges with several different phone lines, which lets them have an internal phone system network.

While traditional phone systems have served us well until this point, they’re not as reliable as you may need them to be. You can only connect to other places on the same network of wires, and when bad weather strikes, you might be out of luck. Costs add up fast.

Hybrid phone systems let you use the existing technology you already have with voice over Internet protocol (VoIP). As more organizations begin to shift away from traditional phone systems, particularly in Europe, hybrid systems allow you to start the shift to VoIP without upending your operations.

It’s much easier to train employees and volunteers on semi-familiar technology than it is to introduce them to an entirely new system. With a hybrid phone system, you also get your money’s worth out of still-functioning equipment before it’s defunct.

Improving Infrastructure

We work with the tangible aspects of telecommunications as well. If you don’t have the proper hardware in place to support your organization’s operations, productivity will quickly grind to a halt.

That’s why we offer a variety of services to improve your telecommunications infrastructure. When you have better infrastructure to work with, your organization can operate far more efficiently than ever before.

Here are just a few of the infrastructure services that we provide:

• Door phones.
• Network cameras.
• Copper and fiber cabling.
• Paging.
• Conferencing.
• Integrated access devices.
  
  

We also offer circuit and power protection to prevent problems before they occur.

Review Activities

Finally, we can help you with audits, assessments, and billing reviews. You work hard to provide your clients and customers with the best service possible, and you deserve a telecommunications company that does the same.

We can run cost analyses, do call accounting and inventory to ensure every investment you have made is performing to the fullest extent of its capabilities.

IT Services Group has been providing trusted, reliable services for various organizations, including financial and educational institutions, non-profits and businesses of all sizes since 1996. Throughout the past 25 years’ technological transformations, we have maintained a high level of service and relevance.

Now, you have the opportunity to take advantage of the experience IT Services Group has to offer by booking a free consultation today.

We’re here to answer any questions you might have and offer you real, workable solutions to your IT issues. By partnering with Jive, Panasonic and ADTRAN, we can provide you with a range of essential services to help your business thrive.